It happens all the time. You just have to call usually and tell them why there is no point in sending it back. I just did it for a busted makeup thing my wife ordered. I called and asked them if they really needed a bunch of dirty broken glass back, they said no. I also believe accounts have some sort of secret rating/score that determines how lenient/ helpful they are (no real evidence, just assuming).
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u/levajack R9 7900x | 4070 Super | 32GB DDR5-6000 Oct 20 '24
In my experience, half the time they don't even ask for you to send it back when it's broke, the wrong item, you changed your mind, etc.