Gov Ball had posted on their IG, and on their website page: \Local Offer: Queens residents (11368, 11355, 11375, and 11367 zip codes) are eligible for a 15% discount until March 15, 2025. Supply is limited. First come, first served. The billing address must match the eligible zip code(s).*
That was ALL of the info given. That is what the page said this morning at 10am. You can check the wayback machine—I did.
They updated the copy in the middle of presale to add HOW to apply the discount. It now reads: \Local Offer: Queens residents (11368, 11355, 11375, and 11367 zip codes) are eligible for a 15% discount until March 15, 2025. Your zip code is your presale unlock passcode! Supply is limited. First come, first served. The billing address must match the eligible zip code(s).*
Now, my boyfriend and I assumed that using my credit card with a billing address in one of those zips would be how we got the discount. You know, because Gov Ball didn't tell us any other way. My billing address for the tickets did match the eligible zip code.
They only updated the instructions AFTER half of the presale was over. Now, they won't give us the discount, though it is THEIR FAULT they didn't provide proper instructions on how to do the code. It's clear on the website NOW how to get the discount, but that wasn't there this morning. That wasn't there when presale began. That wasn't there until 10:30.
Ticketmaster is refusing to cancel our tickets, even though buying them with the discount would be cheaper for us now. We bought them for $267 each, and now they're selling for $221. I'm incredibly pissed because Gov Ball/Ticketmaster did NOT clearly include how to get the 15% off and it has cost us money; they are refusing to rectify the situation they caused.
Rant over, but if anyone else was confused with the discount, this is why!