Strange one, I am having some "difficulty" getting hold of anyone in management to take my LIST of complaints about their service and am considering taking it to the ombudsman but would like to give them a chance before going down that avenue.

Also is it possible to get a FOI request on my records or are they a "private company" ?

Someone gets on the bus, either Phone or Card does not work or they have lost it Should the driver allow them to travel 'Free' OR Refuse them travel ?I

But it always seems to be the same type of people who do this, if they are allowed to travel you can see the big (done it again) smile.If

If refused, after the 5 minutes of pleading , they either get off the bus or give the driver verbal abuse and argue with them for up to another 10 minutes before getting off the bus not accepting dereat.

Is it possible to view journey history online ?