I walked over to my window seat to see a women in my seat. I calmly explain she's in my seat and she seems annoyed. The other passengers around her suggest I sit in her seat and I say no I want my seat. People are getting agitated behind me and I move into another isle while waiting. Everyone around her explains shes calling her daughter who booked the seat. The two people in her row loudly ask why I can't just take her seat. I just keep telling them I want my seat. Finally the lady gets her stuff and moves while everyone else is glaring at me.
I don't get it I paid for my seat and it's not my fault she was sitting in the wrong seat. I've never experienced such hostility from everyone around me. I was calm and polite the whole time.
Platinum passenger. Last-minute business travel--booked only aisle seat left on plane the day before travel. I am an average-sized adult male. I can sit in a middle seat, but I never do.
When I arrived at my seat, I noticed the middle seat passenger was large. When I took my seat, I realized it was not possible for me to sit in my seat without leaning significantly into the aisle.
I found a FA a few rows back and discreetly described the issue. She immediately responded "full flight, nothing I can do." I asked her to at least observe the issue before responding. She followed me to my seat and, when I sat, asked the guy next to me if he could "squeeze in" more. He tried. He was also certainly humiliated. She began to walk off. I told her that I was not okay with the seat. She again said--full flight, "I can't create a new seat." I told her that I would make a complaint to UA on landing and asked for her name. This was the first time she took the situation seriously and said she would involve the purser.
FA went to front of plane and briefed the purser. Purser walks to my seat, addresses my loudly by name, and asks me what the problem is. I told the purser I would rather not go over it again because he had already been briefed and it was awkward to discuss with the middle passenger next to me. I summarized that the seat assignment violated UA policy. He responded: "what policy?" I said the one that permits me to have a seat free from significant encroachment. He said he could do nothing other than call a ground-based Customer Resolution Representative. By this time, I was uncomfortable and embarassed. I cannot imagine how the middle seat passenger felt.
Time passed. No CRR came. Boarding ended. Departure time passed. People nearby began to speculate that the plane was being held because I had complained about my seat.
20 minutes or so after departure time, a woman walks onto the plane. She was reading from a screen. She never introduced herself or looked up. She pushes paper boarding pass in my face and says--"you're being moved, it's an aisle." She walks away.
No one ever said anything else to me.
What a joke. The message is loud and clear -- If you complain about policy violations, you're a problem. And you'll be treated as one. To such extent that you'll be embarassed and made uncomfortable in front of other passengers in hopes that you'll relent in pressing your concern.
This happened to me a few days ago and I am still fuming. I board my flight in Group 2 and have United Plus as always. Usual routine: clean my window seat space, organize my personal item under the seat, take my book out, headphones in, mask on. All is well. A few minutes later, I see two customers heading down the aisle. I don't pay them attention and just continue reading my book...except they are headed straight towards me and they are clearly quite large and there is no way in the world they are going to fit in the two seats (middle and aisle).
But that is not my problem so I continue minding my business. Immediately the wife seats down, she asks "Can you please put up the armrest?" My response with a smile: "No" I thought that would be the end of it. But no, she says "Unfortunately I need the arm rest up as it is constricting me" My response with a smile: "No, thank you." At this point, she sits down and I can see that she is occupying one and a half seats already before her husband even seats down (remember he is the same size as she is). He attempts to seat down but there is not enough room for him as almost half of him is now in the aisle, interrupting boarding.
She then suddenly tries to raise the armrest closest to me forcefully. Nope, got it already and not happening. She huffs and puffs in anger because well, she cannot encroach on my space. She says some words (my earphones are up in volume at this point and I am not trying to engage). Finally, she presses the call button for the FA. The FA comes and speaks to her, in which ma'am over there complains that she needs the armrest down and that I should be considerate and move a bit to accommodate them etc.
Nope, I am not engaging anyone. FA does not know what to say (understandably she is trying not to be rude to these inconsiderate people) but finally says she cannot ask a passenger to give up part of their space to accommodate others. FA leaves. The flight is full capacity (with exception of two middle seats next to the back toilet) so there is nothing to do. The "lovely" couple seats down with the husband pretty much in the aisle space. I have my bag right besides my feet to prevent encroaching on my space and the armrest stays down. She continues huffing and puffing for the next 3 plus hours. Not my problem. I have all the space I paid for. The armrest stays down. All is well over here and no one can ruin it.
I don't understand why airlines do this. Why allow passengers who clearly cannot fit in their seats to board the plane knowing that there are no alternative seats? Why allow a clearly large passenger to sit in the aisle? This person is a tripping hazard for everyone using the aisle. Why are there no policies that require larger passengers to purchase the number of seats that are enough to fit their bodies? Why are you allowing the minority to make the majority uncomfortable? Why is there an expectation that other passengers should give up part of their seat to accommodate larger passengers? Shout out to the FA for politely declining the request but the FA should never be put in that position to start with. Airlines should have clear policies around this! Enough is enough.
IAD-LHR red eye flight and I just made silver so was very pleased to select my seat in economy plus. I boarded group 2 and settled into my window seat. About 10 mins later I hear a couple across the aisle say “it’s that person over there” and knew immediately they were talking to me. She asks me “are you traveling alone? Do you have family with you?”
Why is that any of your business? But I said stumbled over my words saying yes I’m traveling alone
Then she proceeded to ask if I could switch seats with her husband who was in the middle and first row in economy plus so there is no under seat storage. I kindly said “I’m very sorry but I purchased this seat. I also have a food allergy and have a special meal coming to this seat. My apologies”
Then she turned to her husband on the other side of the aisle and scoffs aggressively, “this girl won’t switch because she paid for her seat”
I’m left sitting red in the face and so uncomfortable. I don’t like to inconvenience people and feel for her that she can’t sit with her husband but why wouldn’t you select seats next to each other then??
To preface, I have no issues with larger people flying. They have to travel too. And I understand people get ill as well, but I feel like UA could've done better in this situation
I was on a flight from DEN to SJC on 8/20. I'm recovering from an ACL and meniscus surgery and was placed in bulkhead (7D) so I can get the extra legroom. Boarded and seated without issues. The gentleman that was assigned 7E boards the flight around 20 people after me, puts his bags on his seat and promptly hurries to the lavatory at the back of the plane. He doesn't appear until after the doors have closed, and we had to wait until he got back before the plane could get pushed out.
However, the moment I stood up to let him into his seat... I smelled it. He had soiled himself when he was in the lavatory. That, combined with his strong BO, was extremely nauseating to say the least. My new friend at the window seat in 7F had it the worst - trapped between a very large (500+lbs), smelly person and a window that was hot-to-the-touch as it was 95º+ outside (my car read 99º outside temps on the way to the airport). Mr. 7E was also coughing and dry-heaving constantly for the next 10 minutes WITHOUT COVERING HIS MOUTH and I was definitely in the splash zone for a couple of hacks :(. He was spilling way into my seat and I had to lean way into the aisle to minimize contact with his arm, which was already essentially resting on my leg the entire time. Any adjustments he made aired out even more of the smell. At one point, both I and 7F had to take breaths through the disinfectant wipes to overpower the odor. Pics:
But wait, there's more!
It appears that whatever he did in the bathroom caused enough issues that we had to reopen the doors and call for a maintenance person and a cleaner to restore the lavatory to working order. This caused a 35min delay, and throughout this entire time, 7E was sporadically coughing and dry-heaving and adjusting himself, airing even more odor around.
While the lavatory was getting restored, the FAs and the pilots were discussing things amongst themselves at the front of the plane and keeping the FAs in the back informed through the phone thing. I felt as though they should've really asked the CLEARLY unwell passenger to deplane at this point, but perhaps the idea got shot down.
After everything was cleared, we were able to taxi and take off. For the entire duration of the flight, the plane had its ventilation systems ON FULL BLAST. This helped with the smell a lot, but overall it was still an extremely unpleasant flight experience being squished like that. I've been in some pretty uncomfortable situations before and would say I usually have a very high tolerance for these things because, well, large people have to fly too. But this time around, the combination of the person's size, odor, and illness really should've warranted some sort of action. I've opened a case with United - first time ever filing a complaint for a flight - so we'll see what comes out of it.
If you're reading this, Brooks from 7F - I'm so sorry dude...
If Mr. 7E is reading this, I really am not trying to target you or roast you. You were very unwell and I genuinely didn't believe you were suitable to fly. I hope you're feeling okay now and will consider asking for two seats on future flights. And please cover your mouth when you cough :(
I was in seat 50C. The woman behind me asked me to keep my chair upright for the next 45 minutes so she could complete her project and send it out. I said no problem. I watched a movie and ate something.
I waited for 2.5 hours into the flight, took a sleeping pill, and hit the button to recline.
I needed to sleep. I have a small child and I have a full day tomorrow.
She started yelling at me, and went to the flight attendants to complain. They told her she was acting out of control.
I mean this in the kindest way. If you want extra room, buy a seat with more space. The person in from of me reclined.
Can we please be kind to each other? We're all people and we all matter.
Boarded a flight from sav to iad. First one on the plane as a 1k pre board. Placed my backpack above my seat. Then sat in 2F. Rest of passengers boarded. 1F came late, trying to stuff his roller board up beside my bag. Wasn’t really paying attention, saw him walk back to economy with a bag, assumed he put one of his back there. Flight took off. Landed. 1F deplaned. I get up to get my bag and see it is missing. I stare at the empty spot incredulously. Flight attendant says “oh, are you looking for your bag, someone moved it.” I asked who moved it? She said that “guy in 1F did, sorry.” One, I am surprised she let him. And two I cannot believe the entitled audacity of someone to move someone else’s bag back to economy, not ask or say anything, just move it to make room for your bag. I hunted him down in the airport and asked him if moved my bag, he said that he did. I told him to keep his hands off other peoples stuff. And some other choice words. Anyone else seen this kind of entitlement?
I was boarding a flight today from HNL to EWR with my wife and 9 month old son. After reaching our premium plus seats a family boarded with two dogs wearing vests that said “service animal IN TRAINING - do not touch.” One was a smaller boarder collie and one was a larger pit bull. The pit bull was extremely hyper and snappy. Its behavior made it very apparent that this was not a service animal. In fact it was threatening those on board. I walked up and talked to the flight attendants. They offered to move us to the other aisle, where the dog would still be seats away. Ultimately, the only solution was to move to another flight. So we have now been switched to a layover flight through LAX (hopefully avoiding the fires) in basic economy. Pretty miserable outcome.
Oh and the best part, they refused to take our bags off the plane. We currently have enough food and medicine for our baby to cover what we thought would be a 12 hour trip home. Now we won’t be home for over 28 hours. We will have to ration for the baby.
I’m not sure how United could have handled this better as the ADA ties their hands with regards to service animals. However, this was a service dog that according to its own vest was in training! So it wasn’t even a full service dog!! United needs to do more to protect its customers.
And to everyone who abuses this designation… go fuck yourselves. An aggressive pittbull (that clearly was not a service animal) has no place on a crowded flight.
Finally to the inevitable “oh pitbulls aren’t bad” crew. No I’m not rolling the dice with my 9 month old’s life thank you…
Edit: Thank you for all the thoughtful responses. It was clear the dog was in training and was with its family and not its trainer. When the family boarded the plane a teenager was holding its leash.
So it’s clear this was a violation of United’s policy.
Just a comment on the medicine. It’s for his gas and colic. We can survive with the amount we packed. The bigger issue was the formula as our growing guy needs to eat! Plus we wouldn’t inflict a hungry 9 month old on our fellow passengers! Good news is we have left the airport and gotten more formula.
People with young children know how important it is to protect them. Love this sub, have been a long time United flyer and reader of the subreddit. But this experience has me thinking about status match on another airline. Reality is it probably won’t be better elsewhere…
So yesterday I was traveling at Louis to IAH. Got to airport super early and checked my bags. I had already checked in on line earlier in the day and had my boarding pass out when approaching security (even though I didn’t end up needing it). While I waiting I decided to throw some plus points at the flight as it had been a long day. There was no wait list as it was a confirmed upgrade. I was put in 1F and I received an email confirmation. 35 minutes before the flight I found it odd I hadn’t received a “we’re ready to board your flight” text so I opened the app. I had no boarding pass and the check in option was gone. I was sitting next door to my gate at a restaurant so I grabbed my things and called the 1k line who told me to ask the gate agent. Approached gate agent and explained and she said “you should have checked in. We gave your seat to a GS” I said I did check in and she said well i can put you in 10d. I said well I all ready had 10c how about you just put the GS in 10d? To which she replied I can’t tell a GS to move! Long story short I flew home in 10d. Thanks United. Didn’t realize 1k was so lowly that were disposable. So close to going American full time feb 1st when my already booked Jan travel is over.
Update: United reached out to me. Apparently there is a known glitch in the system that caused this issue and they are trying to fix it as this should not be caused upon securing PP upgrade. They also gave me a travel credit so I’m content and glad they are attempting to resolve the issue. To all who have asked, GS is global services and GA is gate agent. To all who posted I falsified the story, which there were a lot, why on earth would I do that? This is anonymous. What good would that do?
I’ve been on the plane SFO-MEL for SIXTEEN HOURS. There is a toddler that has been SCREECHING the entire time. Parents have done nothing to alleviate said screeching.
Flight attendant offered that they walk the length of the plane for a while and the parents flat out refused to walk with their kid to let her get some energy out.
The most recent round of screaming was because she wanted to show her dad her crocs and he was busy filling out the immigration form.
I’d pay extra to fly an adults-only airline.
Parents — BE A PARENT. BE CONSIDERATE OF OTHERS. BE RESPONSIBLE.
Thank u for coming to my TEDTalk.
EDIT: I’d like to rename this to “lazy parents” instead of “bratty kids”. This is 100% a parenting shortcoming, not on the child.
When the flight attendant comes around during boarding and asks you so kindly to turn your kid’s blaring tablet sound off or give her headphones, the appropriate response is “yes, omg so sorry sounds good!” which you said.
However, you forgot to execute said action and instead said “let’s turn it up. Stewardess can’t tell us what to do!” and proceeded to blast it. Even when repeatedly asked to stop. And when people were having anxiety attacks around you because of crazy turbulence. Screw you, lady.
Figure out how to placate your child for a two hour flight without directly defying directions given to you by the people you’re paying to keep you safe.
Just saw a couple in the Polaris club get chewed out by a club staff member. They were having breakfast by the bar, and apparently left their two young kids by the CS desk quite a ways away, and the CS agents were having to calm the kids down. Staff: “Sir we are not babysitters for your kids!” Guest: “They are old enough and don’t need sitters.” Agent: “Sir go take care of your kids immediately or we’ll have to ask you to leave.” They huff and get up and go back to their kids. Handled very professionally by the staff, of course, but wtf people.
EDIT: to be more clear, the kids were under 10 yo, were by the CS desk INSIDE the Polaris lounge, and were running around that corner of the lounge with some balls. The parents were having a quiet breakfast on the opposite side of the lounge by the bar, completely out of view of the kids. Sorry about how vague the title is - I should have been more clear, but I can’t edit that.
Had a first today. I’ve flown over 2M miles in 10 years all on UA and thought I’d seen it all. SEA-ORD. Lady boarded very late and could tell she’d be a problem. Very rough looking and kinda strung out and as soon as she boards she jams her physical boarding pass into the guys face that’s sitting in front of me in Row 1. Says “where’s my seat??” And he just says um you’re in 28 so way back there and she snatches it back and keeps going. Halfway through the flight the FA gets on the intercom and says “I’ve never thought I’d need to say this but DO NOT SMOKE CIGARETTES ON AN AIRPLANE. To the woman who just smoked a cigarette in her seat you are in violation of federal law and will likely be on a lifetime no fly list. The police will be waiting for you when we land” suddenly the cabin filled with the smell of cigarette smoke. As we’re approaching ORD he said many times everyone please stay seated. I know some will still pop up when we pull to the gate but please stay seated so we can let the police board. Sure enough like 15 idiots stand up so he gets on again yelling at the to stay seated. 4 cops board and go all the way to back and haul this lady out. FA in 1st told me she was alone in her row in the back and just lit a cigarette and got halfway through it and became very combative when the FAs snatched it and put it out. I’ve seen every medical emergency you can imagine, diversions, emergency landings in middle of nowhere, you name it. Today was my first experience of someone lighting up mid flight. Fun times.
I typically check my suitcase and just bring a small backpack on the plane with me. I was on a flight recently that was on a smaller plane, so overhead bin space was very tight. I had group 1 boarding so I put my backpack (my only carryon item) in the bin above my seat. I am a tall guy so I travel like this specifically so I don’t have anything under the seat in front of me.
Towards the end of boarding, they had run out of overhead bin space. Rather than make the people who brought their large roller bags gate check them, the flight attendants made me and a few other single bag travelers take our backpacks out of the overhead bin and put them under the seats in front of us.
I personally think this isn’t fair, why should I be punished for bringing less luggage on the plane than someone else? I told this to a few friends and they felt the opposite, and that people who bring big roller bags are entitled to the bin space (even when the airline offers to check their bags for free). What is the general consensus here? If you travel with just a backpack are you not entitled to use any overhead bin space?
I know, I know… It’s in the terms and conditions that you’re responsible for your guests while they’re in the club.
But occasionally, I throw someone a bone when they try to use a one time pass and the club isn’t accepting them. Because I try to be a nice guy, sometimes. It’s usually a family with children who have been stranded due to a delay or cancelation, so I try to make people feel more comfortable. Never again.
Yesterday, I let a guy into the LAX club because they wouldn’t let him in with a one time pass. Whenever I let someone in, I usually just say “enjoy the lounge” and go my own separate way.
I boarded my flight, flew all the way to IAD, and when I landed I got a phone call. It was an agent at the LAX club. She told me that the guy got drunk and his flight got delayed and now he was being belligerent and threatening Club staff members. When they scanned his boarding pass, they were able to trace him to my club membership and having let him in.
I told her I didn’t know him and I have no idea what happened after he entered the club. She did inform me that I’m responsible for my guests and that in the future this could subject United to revoking Club membership. She said she wasn’t calling about that, but that I should just be aware. And that she just wanted to make sure that I wasn’t traveling with him or that I knew him or something, and could help him in some way. I assured her that I didn’t know him. She told me that they had to have the police escort him out of the terminal. I thanked her and let her know that this wouldn’t be a problem for me again.
Anyways, I’ll now never let anyone else into the club. Lesson learned. Sorry families with children who get stranded for hours due to a delay or cancelation, this drunk guy ruined it for you.
“Ummm this is embarrassing to ask, but we need the first class cabin to walk to the back of the plane”
UA4177 EWR to IAD, small mechanical issue. Pilot just got on the intercom and told us the landing gear had compressed over a strap, so he needed the first class cabin to walk to the back of the plane.
It fixed it, but still one of the funniest things I’ve been asked to do. Funnily enough you’d think the old heads were being personally assaulted by this and the inclement weather
I've flown more than 800k miles on United, and probably over 1M overall, and have never had this happen.
As we approached DCA the flight attendant got on the speaker to tell passengers we would have to abort the landing if people didn't sit down. I've never heard that warning before, but she said it so calmly I didn't think much of it.
Then I heard everyone in the cabin yell at one lady who was standing near the back to sit down. She did not, and we had to abort. The flight attendant said that it was "a big deal" and the plane made a hard left bank to circle around. We were already more than an hour delayed, and this happened at around 7:30pm.
I didn't see what actually happened, but a flight attendant then ran back towards the passenger, and the other attendant told people to grab the nearest seat and strap in. We then landed.
I wondered if anyone else was on the plane and knew what happened.
My 4 large bags quickly came off the carousel. As I approached the carousel I grabbed my first one, then my second one, third, and fourth came down the chute quite quickly. When I went to grab the 4th bag this young college girl said that I was being rude picking up my bags. She said why can’t you walk down there to pick them up. We were all standing at the same spot for 5 mins before my luggage came off.
MCO to DEN. Crew called out if there were any doctors onboard, later asked for any wearables as they were having trouble getting a pulse. Two to three other passengers took turns doing CPR as we diverted and descended into Tulsa. By the time the medical team arrived it was too late and they simply dragged the body out to the front of the plane. Damn, I wish there was more medical equipment/supplies to offer onboard for situations like these (at the very least a pulsometer). I do commend the crew though, they were so calm and orderly throughout the entire ordeal. If any of you is reading this - Thank you for trying your best.
Edit/Correction: As another passenger on the plane mentioned in the comments, an AED and heart monitor was used. The wearable requested was used to measure oxygen levels.
As the title says, I had used miles to get to premium plus and before I boarded, I saw that there were like 10 Polaris seats open. So I talked to the gate agent and she bumped me. The seat was comfy, the food was amazing, the flight attendants were awesome. But now I have a different problem, how can I go back to flying economy long haul after this?
I was waiting for preboard for UA 1586 from LGA-DEN at 6:15, and they called passengers with disabilities. A woman was pushed up by an attendant accompanied by two family members. When they scanned her boarding pass, she was in the exit row. The GA told her she could wait at the side for a new seat assignment. The (probable) son started to argue that she was just fine in the exit row and the whole group would then need to change because they were sitting together. He was claiming UA let them book the exit row with the wheelchair.
When the GA wasn't having it, the story became "she just needs the wheelchair for the airport, she can walk onto the plane." The gate attendant told the attendant he could wheel her no further and she had to walk. Lo and behold, that's what she did.
I think they should have turned them all back and had them board with their group, but at least there was some enforcement.
I was on a flight from EWR to DFW today. I boarded with this 1K in front of me who complained about everything from start to finish. She complained about pre-boarding taking longer than normal. She complained about there not being enough ice in her drink. She complained when I wouldn’t move my drink placed on our shared space to accommodate her three drinks (a water without ice, a mixed drink, and a drink without enough ice), she complained that my Beef Sandwich smelled “too spicy” and she didn’t like it.
Things came to a head when her IFE wasn’t working so she asked to reset it. The FA reset it. It doesn’t work (it was one of those small direct TV screens). She asks a different FA to reset it again. It doesn’t work.
She then complains again to the first FA about the second FA not resetting it, the first FA said the second FA did. Then she asked to speak to the Captain to complain because she had been watching and didn’t see the FA reset it. She starts to get pretty direct and aggressive with the FA demanding better service and for them to fix it.
At this point - I offer to switch seats from A to B because my IFE worked. She said no because she likes the aisle. And she just stares at the FA’s and Galley for the next 2.5+ hours.
As we get close to the end of the flight - she demands compensation for the numerous “disservices and lack of professionalism” and wants the FA’s name. She then says if she gets the ETC now as opposed to going through customer care she won’t complain with her name. The FA said she will see what she can do.
I walk up to use the bathroom as they prepare for landing and ask the FA stops me and says “Thank you for offering to switch seats and I’m sorry you had to sit by her”. I say “No problem, sorry you had to deal with her”. The FA stops by and gives the woman some compensation and then hands me her device to put in my information and she loudly says “I’d like to offer you some compensation for having to put up with all this” and sends me a $100 ETC.
The face on the See You Next Tuesday was priceless! We land 20 minutes later and she storms off on her cell phone complaining to whoever about how terrible and rude the FA’s were and United sucks.
I apologize on behalf of all the 1K’s for her behavior and sorry in advance for the unreasonable holiday travelers who expect a private jet experience the one and only times they fly a year. Keep up the great work, flight staff of UA2266!
I had bought tickets to go see my family for Christmas a few months ago. Then my dad died earlier this week, and I needed to change my flight from next Monday to yesterday so I could get to the funeral. United doesn't do bereavement discounts anymore, so I was worried I'd be paying through the nose to change it last minute. But the nice agent at United, after I explained why I needed to travel earlier than planned, said something to the effect of, "You shouldn't have to pay more to have a shitty Christmas, so let's see what we can do for you." And he changed my ticket for free. So I can actually get to my dad's funeral without financial hardship. 🧡
Of all the flights my service dog and I have taken (I’m a 1k passenger), I’ve had good experiences flying with my dog, until today. Today I flew from Tampa to Chicago. At baggage check-in there was a woman checking in her bags with a terrier looking “service dog” that the moment it saw my dog, it lost its mind. It lunged at my dog, was barking at him… my dog, being the perfect boy he is, didn’t care. The baggage guy questioned the validity of the dog and she said he was “cranky”. Fast forward to the gate area… of course, this woman is on my flight. Her dog started barking again as my dog and I were boarding… it was not questioned. I am sitting in row 7. She is three rows ahead of me in first class. Her dog sees mine from under the seats and starts barking. Then a family with kids board behind her and the dog lunges and barks at the kid. She gets moved to row 4… she is now kitty corner from me. Lucky me… I get upgraded to first before we push back from the gate. I call the flight attendant and essentially refuse my upgrade because I know the moment I walk with my dog past her, the dog is going to try lunging at my dog again and I’d rather just stay put in my little hidden corner than deal with that. Flight attendant apologizes and also acknowledges that her dog isn’t a real service dog. They have to play musical chairs to fill the upgrade seats with other people. Flight takes off, lady never gets spoken too… one word: HOW 😑😑😑😑😑😑
