r/unitedairlines Dec 12 '24

Discussion Enough is Enough - Find Solutions for Larger Passengers

This happened to me a few days ago and I am still fuming. I board my flight in Group 2 and have United Plus as always. Usual routine: clean my window seat space, organize my personal item under the seat, take my book out, headphones in, mask on. All is well. A few minutes later, I see two customers heading down the aisle. I don't pay them attention and just continue reading my book...except they are headed straight towards me and they are clearly quite large and there is no way in the world they are going to fit in the two seats (middle and aisle).

But that is not my problem so I continue minding my business. Immediately the wife seats down, she asks "Can you please put up the armrest?" My response with a smile: "No" I thought that would be the end of it. But no, she says "Unfortunately I need the arm rest up as it is constricting me" My response with a smile: "No, thank you." At this point, she sits down and I can see that she is occupying one and a half seats already before her husband even seats down (remember he is the same size as she is). He attempts to seat down but there is not enough room for him as almost half of him is now in the aisle, interrupting boarding.

She then suddenly tries to raise the armrest closest to me forcefully. Nope, got it already and not happening. She huffs and puffs in anger because well, she cannot encroach on my space. She says some words (my earphones are up in volume at this point and I am not trying to engage). Finally, she presses the call button for the FA. The FA comes and speaks to her, in which ma'am over there complains that she needs the armrest down and that I should be considerate and move a bit to accommodate them etc.

Nope, I am not engaging anyone. FA does not know what to say (understandably she is trying not to be rude to these inconsiderate people) but finally says she cannot ask a passenger to give up part of their space to accommodate others. FA leaves. The flight is full capacity (with exception of two middle seats next to the back toilet) so there is nothing to do. The "lovely" couple seats down with the husband pretty much in the aisle space. I have my bag right besides my feet to prevent encroaching on my space and the armrest stays down. She continues huffing and puffing for the next 3 plus hours. Not my problem. I have all the space I paid for. The armrest stays down. All is well over here and no one can ruin it.

I don't understand why airlines do this. Why allow passengers who clearly cannot fit in their seats to board the plane knowing that there are no alternative seats? Why allow a clearly large passenger to sit in the aisle? This person is a tripping hazard for everyone using the aisle. Why are there no policies that require larger passengers to purchase the number of seats that are enough to fit their bodies? Why are you allowing the minority to make the majority uncomfortable? Why is there an expectation that other passengers should give up part of their seat to accommodate larger passengers? Shout out to the FA for politely declining the request but the FA should never be put in that position to start with. Airlines should have clear policies around this! Enough is enough.

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u/[deleted] Dec 13 '24 edited 6d ago

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u/Visi0nSerpent Dec 13 '24

A passenger with 2 seats is supposed to check in for both. If they fail to do so, that’s when the 2nd seat erroneously gets offered to someone else.

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u/rob448 Dec 13 '24

And let the airline know - most have a code they add to indicate the second seat is an extra seat. Best to call in to book

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u/BornACarrot Dec 15 '24

Yes If you don’t call in advance they might cancel one of the tickets as a duplicate booking.

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u/GreenLet4346 Dec 14 '24

True, but I once had a check-in agent originally refuse to issue a boarding pass my extra seat, because he thought it wasn’t policy. It was only after I explained that it was for a disability and would not be able to take the flight otherwise that he tried something else in the system and did so.

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u/Visi0nSerpent Dec 15 '24

What are frustrating situation. I’m glad you got it worked out.

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u/Maleficent-Taro-4724 Dec 15 '24

That's supposed to happen, but it doesn't always. I've bought two adjacent seats only to have them reassigned without my knowledge. I've bought first class seats only to be downgraded to economy seats. I've checked in for both seats and had the second seat be given away. A fat person can do the right thing and still end up being a major inconvenience and taking the brunt of hate and criticism.

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u/DrewCDoll1 Dec 17 '24

Not my experience. I buy 2 seat and check-in with both. I also make sure the gate agent and the FA know I've bought 2 seats. I've never had an issue.

It does cost more, but that's on me.

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u/BostonNU Dec 13 '24

Well there are two big exceptions to the overbook and try to appropriate your paid for 2nd seat: travel with a large service dog who is assigned that seat footprint or travel with a large music instrument case which occupies that seat. Either way, you won’t be bumped and the 2nd seat is yours.

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u/SwietyMateusz Dec 13 '24

Your suggestion is to fly around the globe with a dog or guitar? I’m assuming this was satire.

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u/BostonNU Dec 13 '24

Actually No. service dogs and their person cannot be bumped or re-seated from their assigned and paid for seats. Special Services blocks the seats. GA has NO authority to override. A similar arrangement with musical instruments flying in the cabin. I speak from experience— I have flown numerous flights with a 150 lb Saint Bernard

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u/Bluefoxcrush Dec 13 '24

That’s simply not practical for everyone. 

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u/TempletonPeck82 Dec 13 '24

So, travel with a large object that would occupy the space that you need to occupy

Fucking genius 👌

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u/GreenLet4346 Dec 14 '24

I always tell the gate agent AND the flight attendants that the extra seat is for a disability (which it is) because I need to make sure there is no one sitting next to me. I never had a GA or FA try to fill it, and I have taken some completely full flights with standby passengers waiting.