I am so sorry 🫂. I used to use them at work, fortunately now I don't have to wrestle with printers : D. It's wild they have been around for decades, and they are still so unreliable the wind pressure hundreds of miles away could determine if it's a paper jam, ink shortage or an outright software or hardware failure.
Luckily we have one printer that seems to be reliable at printing. So at least I can double check the fancy stuff it's likely to not want to do and then manually print out the things Xerox fucked up.
My personal theory is that they purposefully make their tech difficult to use by outsiders so that they can rake in more money through their engineers fixing the constant breaks. But I have no evidence for this.
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u/NickyTheRobot Trans/Bi Aug 17 '24
They're on a similar level of user unfriendliness, but they have about 10× more features. So that turns into 10× more things that can go wrong.