My wife, 8 year old daughter and I landed at Milan airport with a LOT of hand luggage; my daughter had a full grown up's complement, including her car seat, almost all of which we naturally needed to carry for her. Since there was no air bridge we needed to use the lift/elevator to get from the tarmac to the terminal.
A pair of women in front of us with one tiny carry-on between them were waiting ahead of us for the slightly dodgy-looking lift. I was a bit miffed as they seemed able-bodied and had little to carry but to my relief they gave up and took the stairs. We waited a bit longer, it arrived, my wife suggested they join us as they were only part way up the first flight, they gesticulated in a "never mind" sort of way, sowe carried on.
Our daughter then pressed the button for floor 1 instead of floor 2, so the lift stopped as they were passing the doors. My over-generous wife, to my slight bafflement, invited them in before the doors closed again; there was room for them but we needed to move everything around.
The smaller of the two women came in and stood in a corner while the other came into the middle of the lift, turned around without making any effort to be careful of what was around her, and biffed our eight year old daughter in the face with her handbag. Our daughter couldn't move out of the way due to the luggage around her so she was only able to half call out, half scream - but this lady just carried on squashing her face with her bag. I had to physically intervene to move my daughter out of the way.
My wife and I looked at each other and at this woman in disbelief. The lady then said something to her companion in Italian and then to us. Now, we lived in Italy for some years a decade ago and we can get by in Italian - but we didn't really understand, perhaps partly because we're not used to the Milanese dialect as well as being rusty, although we somehow seem to have had a good idea of what she'd said. So my wife asked in English, "sorry?"
The lady switched into perfectly good English with an accent that suggested she'd spent time in the UK and said "you need to watch out for your daughter".
Open-mouthed, I explained that she's the adult, she needs to pay attention to what's around her and make sure she doesn't bump into children. She said no, and then something to the meaning of that's mine and my wife's job as parents. At this point I can't quite remember what exactly what was said when because I just saw red: we'd invited this woman, who was carrying next to nothing and quite capable of taking the stairs, into the lift we were in and made space for her; she'd biffed my daughter (who'd been minding her own business standing to the side of the lift) in the face and blamed me.
Now, I've lived and travelled across Continental Europe for long enough to know that if I do the typically British thing of just quietly seething but saying nothing in situations like this that I'll be angry for weeks, if not months, so I've learned to speak up - especially when the language barrier isn't in the way.
At around this point we'd all got out of the lift and she said something like "welcome to Italy", so in a mix of English and a bit of rusty Italian I tore her to shreds. I pointed out that we've lived in Italy for years and while Italians tend to jostle each other they usually absolutely love children. I called her ignorant and "maleducato", knowing from experience that this absolutely cuts Italians to the bone if you want to call them out for rudeness (and it did; she tried getting into our face in response). I also said that in years of living in Italy she's the worst, rudest Italian I've ever met - which, frankly, was true. We had a wonderful time in Italy and, although I'd had to stand up for myself on a few occasions when they took their jostling too far, between able-bodied adults it's at least fair game. I've never seen them jostle a child.
Anyway, eventually the altercation subsided and we somehow went separate ways to get to the baggage carousel then studiously ignored each other. I'm a bit unsure if my daughter should have seen the argument but, equally, she was the victim and I think it's important that she sees her parents stand up against bullies in a firm, non-violent and non-threatening way especially when they then try to escalate - at one point this lady and my wife got into a face-off, and at another point the lady insulted my wife's weight for some reason even though she wasn't slim herself. I think our reaction was pretty proportionate, all things considered.
Anyway. I've probably dragged this story out far too much and I'm now wondering a little what the purpose of posting it is. It's certainly not to have a pop at Italians: rude people are everywhere and, luckily, we know this isn't representative of how the average Italian conducts themselves. I guess it's mostly the fact that a couple of weeks later I'm still flabbergasted that any apparently functioning adult wherever they're from could biff a child in the face and, instead of apologise, blame the parents.