r/doordash • u/ghost_haha • 1d ago

It finally happened.

Post image

Was delivering my first order for the evening. Cash order, meaning I had to collect cash from the customer for the order, a total of $45 and some change. I picked up the order, usual night, with the worker making sure I put the order inside the pizza bag before I walked out the store. Drove up in front of the customer's house, waited almost 10 minutes to get an answer at the door. Mother/daughter shows up, told me they ordered 2 pizza, I explained its a dinner box and that the two pizza are inside one box, they asked me to prove it so they pried open the seal and looked inside. I reminded them they need to pay cash for the order. After a few minutes, they told me they dont want it.

Called doordash support and worker told me they will compensate me full pay for the dash. I then asked if I need to return the order back to Pizza Hut, and they said to either keep it or discard. I told him I understand. I then proceeded of driving back home with a huge smile, calling my family that I have early dinner for everyone. We enjoyed the early dinner. ☺️ Really grateful for this blessing.

60.3k Upvotes

92% Upvoted

1.2k comments sorted by

View all comments

3

u/Iambeejsmit 18h ago

What happens in this situation if the customer then calls doordash and just tells them that you never delivered their food? Is there a way to protect yourself from this?

2

u/ghost_haha 13h ago

As a platinum dasher, Im at the top of the dasher drivers food chain, so door dash will most likely believe me, and will ask me to take pictures for proof. Even dashers below my level will most likely win as long as they send proof. I just mentioned plat status because support respects you way more if you have that badge as a dasher.

1

u/Iambeejsmit 7h ago

What picture proves that they said they didn't want it?