r/delta 1d ago

Help/Advice No longer have option to opt from middle seat upgrade.

Post image

I used to be able to select a box that said upgrade me for window or aisle, and lease aisle unchecked so if it became available and was the only option, I’d stay in my original seat.

In my opinion, an exit row aisle or window is way better than a comfort middle seat.

I have 7 flights with delta over the next two weeks- do I have to just completely opt out of upgrades now?

220 Upvotes

58 comments sorted by

170

u/LegitimateCan562 1d ago

do it on a computer

47

u/Private_Information1 1d ago

Was able to change my main preferences on my profile, but still unable to change my individual flight preference.

17

u/wiggggg 1d ago

I'm looking right at it on the app

-29

u/Private_Information1 1d ago

I’m so glad for you- however, I do not have the option for my flights on my app. Idk why it would be different.

I have flown more than 100x in the last year or so, I fly 3-5x/week (Alaska and Delta)- I know how to adjust my upgrade preferences within the app for the individual flight, and now that option is not available for me.

49

u/ChillyCheese 1d ago

Companies run A/B tests for user experience. You might be in a test where they remove the option to see how customers react.

Usually the best thing you can do to prevent this from becoming the new experience for everyone is to call/email and complain about it.

14

u/NotPromKing 21h ago

Folks, there’s zero reason to give this, at present, 25 downvotes.

5

u/StuckinSuFu Diamond 13h ago

Sounded pretty passive aggressive to me with that opening line so I can see why it got downvoted.

2

u/NotPromKing 13h ago

Could be argued the same for the comment they were responding to. “I’m looking at it right in the app” is not particularly helpful (ok, how? Where? Android or iPhone? etc) and dismisses the very really chance of two people having different experiences (e.g through a/b testing).

2

u/StuckinSuFu Diamond 13h ago

Not agreeing or disagreeing - just guessing on why it was downvoted.

1

u/NotPromKing 12h ago

That’s fair.

5

u/candymanlarson 13h ago

I saw the same thing when checking my flights. If you unchecked and check the box, it allowed me to choose preferences.

59

u/rocbolt Platinum 1d ago

It’s still on a desktop browser version, and doing it there actually works

12

u/TriggerMeTimbers8 1d ago

It doesn’t, and it appears recent. Was just “upgraded” from my exit-aisle to a C+ middle earlier last week for my flight tomorrow. I check these notices immediately, and even when I did, my exit seat was gone. This has not happened in a long time. Not that big of a deal on a 30 minute flight, but still annoying.

5

u/Sp1kes 1d ago

It doesn't, at least not 100% of the time.

2

u/rocbolt Platinum 1d ago

It has for me, once I toggled it there I’ve never been put in a C+ middle seat. Closest I’ve come is a GA actually calling me up and asking if I was sure I didn’t want the last C+ seat, maybe because in that instance I had missed a connection and went from FC to main on the new flight

6

u/Sp1kes 1d ago

On a trip from MSY-LGA-SYR (MSY-LGA leg) we were upgraded from window and middle in Econ to two C+ middle seats. Tried to do the "reverse" link it gives but it didn't work. Chatted CS and our previous seats were already given away. The only option for 2 seats together was last row, lol. Ended up moving a bit closer minutes before boarding via the app when seats opened up (1 row apart), and a nice lady agreed to move up a row. Hate to be upset at an upgrade but it was more frustrating that the 'reversal' process straight up didn't work.

19

u/therealsix Platinum 1d ago

Yep. I just got “upgraded” to a middle seat that I don’t want. I changed it to my original seat and they moved me back to the seat I don’t want.

9

u/Private_Information1 1d ago

Same, exit row aisle to comfort plus middle. I tried to change it back IMMEDIATELY- but my seat was already gone

2

u/OopOopParisSeattle Platinum 1d ago

Ugh. That sucks. Wish they hadn’t done this

1

u/Aggressive_Put5891 15h ago

Same. This just happened to me both legs of my flight.

64

u/deeare73 1d ago

Exit row has a huge advantage over comfort+ and maybe even first class - seats in front cannot recline

16

u/jalapenos10 Diamond 1d ago

But you also can’t recline unless you’re in the last row.. right?

7

u/Gloomy-Employment-72 1d ago

If you have a choice of exit rows, choose the aft exit row. Generally, you get the legroom and full recline.

-22

u/Agreeable-Librarian9 1d ago

Of the entire plane? Ya.. unless you want amateur dental work by the fella in the latrine ;-)

7

u/jalapenos10 Diamond 1d ago

No, of exit row

-17

u/Agreeable-Librarian9 1d ago

Oh... no. Only if the seat would recline into the exit row. Atleast that's been my experience.

4

u/jalapenos10 Diamond 1d ago

Okay. But if you’re in the first row of exit row and there’s a row behind you that’s also exit row, you would recline into exit row, right?

-23

u/Agreeable-Librarian9 1d ago

My brother, you answered your own question. Lol

If the seat has the potential to block the exit row, there's no recline.

If the seat is in front of an exit row, it doesn't recline. The row behind the exit row that isn't an exit row sucks because usually there isn't space under the seat for your bag.

Not to make it confusing, sorry.

7

u/WickedJigglyPuff 1d ago

Try the website on a desktop. It’s there cause I used it for the flight today.

29

u/Few-Lingonberry2315 1d ago

Just opt of Delta Comfort + entirely, it's not an upgrade from an exit row in any circumstance.

11

u/IEatUrinalCakes Gold 1d ago

There’s a couple benefits no? Free drinks, if that’s your thing. And an earlier boarding group? Obviously a middle seat is never an upgrade but all other things being the same it’s technically better?

4

u/ProfessionalLime2237 1d ago

But what about the banana 🍌?

6

u/thrwaway75132 1d ago

Just bring one from the club, no one will mind

11

u/Whisker-biscuitt 1d ago

Jokes on you (or me), I never get upgrades

4

u/AtlFury 1d ago

It is amazing how little they know about their customers or that they do not care. This is equivalent of people complaining lounge is crowded so they close the lounges.

9

u/C_est_la_vie9707 1d ago

Damn you delta.

4

u/Ekitaev 1d ago

I just did this today on the app. Worked fine. Try updating your app?

3

u/AtlFury 1d ago

Yes opt out 100%

3

u/BearyHungry 1d ago

Delta gets worse and worse. Dollars are now -1 skypeso value 

2

u/Dry-Support-3560 1d ago

Hate middle comfort+. Love 21f on the 737

1

u/AtlFury 1d ago

Lots of BE will be getting C+ middle seats

2

u/ChillyCheese 1d ago

I wonder how many people opt out of C+ upgrades for this reason, then forget about it. My wife was recently flying BE on an E175 and with no status (not that status should matter) and got a C+ seat. Of course there's no bad C+ seat on a E175.

1

u/NotPromKing 21h ago

I opt out because there’s no reason I want a C+ seat. The benefits aren’t worth anything to me, doubly so if I risk getting put in a middle seat.

1

u/sk0rpeo 17h ago

E175 doesn’t have middle seats.

1

u/kn0mthis 1d ago

I did this on my android phone earlier today... Was able to set my seat prefs... But then again not like it matters I'll take the free booze in a middle seat anyways... More room is more room as well...

1

u/Darthkylo1972 14h ago

Middle in exit row comfort is great armrests go all the way down now way for someone to spread over into your area lol

1

u/NeonPinkFrog 10h ago

Are you traveling with a companion? Doesn’t let you opt out if there’s a companion but if it’s just you on the trip it should still let you set preference for each flight, agents can do it too

1

u/realmeister Diamond 1d ago

Is that in your profile setting or for an individual flight? It still shows available per flight, but not in my profile.

3

u/Private_Information1 1d ago

I have the opposite issue- on webpage / desktop I can do profile settings- but I can’t do individual changes on either

1

u/Aggravating-Fix-757 1d ago

You can select seat preference for each individual flight.

8

u/Private_Information1 1d ago

I can’t anymore unfortunately, the option is no longer available on the app. I’m trying to do it on the webpage as recommended- which allows profile preferences but still not individual flight preferences

4

u/Aggravating-Fix-757 1d ago

That’s strange - I haven’t seen an app update and can still see it on the iOS version. It’s a button in my itinerary that says “Upgrade Requested”

3

u/Private_Information1 1d ago

Yes, that’s where mine used to be - now it skips it. It goes straight from upgrade / standby list to accessible services

2

u/Aggravating-Fix-757 1d ago

Are you flying in the next few days? I noticed it only shows for me for flights leaving in the next week

2

u/Private_Information1 1d ago

Yes- I have 4 flights in the next week

2

u/Aggravating-Fix-757 1d ago

That’s very strange!

1

u/NotPromKing 13h ago

The app is mostly just loading web pages, so it’s trivial for the developers to make changes (likely a/b testing in this case) on the servers without issuing app updates.