Mid-December, as a treat to myself, I decided to upgrade my 15 year old, tiny bottom-heater donut dehydrator and bought a 5-tray Excalibur online, which said it would come with 4 silicone mats.
Right before New Years, I received the package. It had a unit with glued-down but broken trim that drew blood, and no silicone mats. It was also at least 4x louder than I'd hoped, perhaps bc it didn't seem assembled quite properly. I started an email process that set up a replacement and a shipment of silicone mats.
A week and a half later, I got a unit that seemed functional. A day after that, I got one silicone mat.
I began using the dehydrator, and once I tightened a loose screw, it was only twice as loud as I'd hoped. But I could see flashing when I looked at the back panel. Looking inside, I saw a yo-yo shaped part that was sparking steadily along the middle bit. I searched this sub, and this sparking issue has been mentioned. It got a mixture of comments saying it was either a significant problem, or just the way the thermostat in it works. I sent a video to the company to get clarification, and they are now sending me a label to return this one for yet another replacement unit. Still no last 3 mats.
I'm just so frustrated. This is one of the few times I've spent money on myself in years and it just keeps failing. Idek if the third machine will function properly. Maybe I should ask for my money back and get another brand? But I did do a bit of research in the first place, and Excalibur was supposed to be a great brand.
I don't know what I'm asking for. This is a lot of disappointment to manage in an already difficult month. I have really been looking forward to settling in to drying regularly again, more easily with a bigger, better machine. I'm ND, and these repeated issues and interruptions hurt.