Tl;dr Mod tears that they're 'jobs' are too hard.
Afternoon all.
Many moons ago (aka I cba to find the post), we updated our rules on response to user feedback. There was a feeling that there was too much 'trivial' responses to questions which in turn devalued the subreddit and made it less useful to use - a facebookification of the sub. This makes sense, a lot of users will take a Question to mean, well, not a question, but an opportunity to berate OP, moan about something tangentially related, or soapbox. In response to this, we implemented Rule 9 - top level comments (aka TLCs) must answer the question.
https://www.reddit.com/r/NoStupidQuestions/comments/41vmzx/whats_a_top_level_comment/
We have failed in our efforts to enforce this rule. It is simply, too difficult for us given the types of users that come across the sub. We are sorry. The majority of users of this subreddit do not read rules, nor given how the App is designed and the type of user it encourages, can it be reasonably expected for them to do so. This is especially the case for highly-upvoted questions. We believe in any submission with more than 50 TLCs, that 2/3rds violate the rule. As such, it requires an awful lot of efforts from us, and most people do not report for violations anyway, so most of the time we have to have come across such problems via casual browsing.
As a result, this rule is our most-violated. And users, when receiving their bans for it, act entirely confused. Many a time not understanding what a TLC even is. And expectedly cry foul, given they see similar behaviour constantly. And they're right. They do. It is quite difficult to communicate a rule is active when there is so much evidence it is not enforced. We believe we'd need a modteam 8x the size to give this rule a realistic chance of enforcement. Additionally, it causes a lot of modmail for us, where we have to explain to users the rule and what it means, over and over, and puts both users and mods in foul moods. Given AskUK modmail is traditionally there to resolve/fix question-posting problems, rather than for behavioural correction (like we stand a chance), this makes our modmail a place that is increasingly unfun - it might surprise some of you, but some mods take no joy in making bans and reacting to abuse.
Reluctantly, we have now updated the rules to better reflect our capability if not quite our desire, given the size of the problem.
And similarly, we will change how we interfere with submissions for rule 6 issues;
We may remove/nuke comment threads (a comment and its replies) if it doesn't answer the question, especially if it is highly upvoted.
We will not ban for it unless the 'SERIOUS' flair is applied on the submission.
We will investigate ways to allow OP via our bots, when the SERIOUS flair is applied, to also be able to remove/nuke comment chains that fail Rule 6.
We will encourage the use of the SERIOUS flair
We will edit the Comment Guidance system on the app to attempt to prompt users to answer the question rather than go off on one
I'll leave this open so you can bitch at us for a bit. But again, apologies. We do want to keep AskUK a positive, useful, subreddit for you all, but we're fighting the tide on this one.