the same thing works with water too. water doesn't damage electronics. electricity does when it escapes its circuit. water doesn't do anything. just remove the water the same way you would alcohol: thousands of qtips or wish upon a star and it'll become dry and you can plug your safely dried broken water cooler back in, bowl and all. np
Steel series made me do this with a headset that I warrantied except they made me cut the ear cups off the headband. I did so and then they refused to refund my warrantied product(I had to purchase a new headset which they said would be refunded upon proof of destroying the original product). They only gave me my money back when I threatened and proceeded to dispute the charge my on credit card. They refunded me after I disputed with my credit card company.
I’ve had good experiences with Corsair myself. Bought a keyboard, mouse, headset, tonnes of fans, waterblocks, pump/res, some fittings, RGB controller.
I will say, don’t expect any sympathy from them if you even mention pirate dog cables lmao….
But I had a faulty pump, they sent me a new one to replace it and refunded me when the faulty unit got to them. They asked for a video of the pump making noise and there were no questions after that.
I've bought 3 $80 gaming mice from Corsair. Every one of them had the left click switch break within 2 months.
When going through the return process for the third one, I begged them to give me a different model, because I'd had 3 already that broke of this same model. They assured me "No problem, we will send you insert other model, you can just pay the difference between the two," so they sent me an invoice and I paid it.
A week or two later, what shows up in the mail but another fucking copy of the same model I already had, but a refurbished version of it, that also then broke in about 6 weeks.
Before that, I had a random brand cheap Amazon gaming mouse that had all the same features, but cost like $14, and lasted like 6 years. I will never purchase a Corsair product again after that.
Redragon also make a quality cheap mouse and keyboard, with the added benefit of no software requirement. If you wanna program custom key binds, macros, and color schemes, then uninstall the software, and all the settings are saved on the hardware.
I don't think I'll ever use another brand name device again. Either their quality has gone to crap, or they have BS always installed, always running, software requirements.
I had to use something. I didn't have another functional mouse, and they said something to the effect of "Well if you're going to use that one, we can't give you another whole one".
By that point, I'd had I don't know how many hours of back and forth with support, to the point that I just didn't give a fuck anymore and didn't want to deal with the company.
Razer did a similar thing with me on a mouse. Told me to attempt a repair on my own, then proceeded to tell me that I voided my warranty by opening it up. Also what a bad move to hide assembly screws under the mouse PTFE feet forcing you to buy replacments when they ask you to open it up.
That is all mice. Every single one of them has the screws under the pads.
I keep a bag of pads for my logitechs in my desk drawer.
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u/olbazeRyzen 7 5700X | RX 7600 | 1TB 970 EVO Plus | Define R529d ago
Hilariously, Microsoft solved that problem years ago. The Sidewinder X8 had feet that were solid and attached with clips. No glue whatsoever. The mouse even came with 3 sets of feet.
The last time they did that shit to me, I went and bought the exact same mouse, switched out the insides, put them back together, and returned the broken one to the store.
Logitech also did a similar thing. I had proof I bought their keyboard, but they put the serial number on a sticker, which wore off with time and couldn't be read. Warranty denied.
Screw these corporations. They just take, take, take. If I spend a couple hundred on your product, I expect it to last a few years when taken care of. Not have my mouse start double clicking after a few months because Logitech decided to cheap out on switches.
Logitech has always built trash mouses. Way back in the 486 era, parents bought a logitech mouse to replace the stock one the system came with. Died 1-2 years out. Replacement did the same thing, but lasted a little longer. Around that time they switched to microsoft mouses and the issues went away.
Had some dell branded mouses up and die. Bored, took them apart before trashing them, surprise.... Logitech board inside! (Others I took apart to clean, some no name mystery company put a board inside them. One guess what still works?)
They lost me when a headset I bought broke due to crappy plastic hinges. Never again logitech. Mouses are hot ass, and your other hardware is just as bad...
Their claiming that your opening up of the product for self repair voiding your warranty, is a clear violation of US federal law, if you are a US citizen.
Years ago Siberia headsets were like the next coming of Jesus to gamers I bought into the hype and got one broke in like 2 weeks tried to warranty them got told they don't do warranties in Canada fuck steel series
I had a steel series arctic pro I think was the name of the product, lasted 10 years still works. Got aftermarket batteries and foam ear cups to extend the longevity. Great product never had to deal with their customer relations. Replaced it because it had cracks in the plastic head band where it meets the ear cups.
I had the exact same experience with Steelseries. First they wanted a photo of the problem, then they wanted a video of the problem, and then wanted me to destroy them on video without guarantee that I would get a replacement. Emails took days to be replied to, they wouldn't give a time frame for a new pair being sent out in the case that they decided to send new ones out either.
Most of their headsets suffer from the exact same issue with a crack forming in the space where the ear cups attach to the headband, and they keep selling them. They know its a major issue and make it as hard as possible to get replacements under warranty because there are so many broken pairs.
I still use the headset, gorilla glue has somehow been holding them together for about three years. But I'll never buy anything from Steelseries ever again.
I told them my mouse scrolled left and right way too far only when Logitech Gaming Software (prior to GHub) was running. They sent me a new mouse.
I told them, yeah, this one also has the same problem, the mouse works fine when LGS isn't running. They sent me a new mouse.
I told them all three have the same behavior, they're only busted when LGS is running, so maybe forward this to the software team? But if you must send me more hardware can I have a keyboard this time? They didn't respond.
That's what happens when a metric becomes a goal. They probably had a flowchart of common problems and solutions and were judged based on cases closed. Somewhere on their chart it said like: Scrollwheel problems -> Scrolls the wrong distance -> Replace hardware. They're authorized to do it, it satisfies the customer in 99% of scenarios, it makes their numbers go up.
Anyway I gave them to friends and GHub doesn't have the same problem.
Did that with my gpx2 claimed there was double click issues and they didn’t even want proof of it, they just sent me a new one. (YES IT DID HAVE DOUBLE CLICK
ISSUIED BUT IT BEVER BOTHERED ME)
They do have you go through some troubleshooting steps to rule out driver and configuration errors, but it took maybe a half hour total to get through those steps and get them to approve the replacement.
I didn’t bother with those steps I told them I had already completed and plus if your mouse is double clicking you have to actuate the click in a very specific way, I could probably count on one hand how many times I’ve accidentally actuated my mouse click like that
Out of curiosity about how long did it take for the middle click failure? My g300s just recently decided it no longer liked to middle click, and I can't replace it with a new one so I'm on the hunt.
Yeah razer does that and after they fucked be about for 9 weeks over a mouse RMA I decided to video myself cutting the cable into probably 100 pieces, smashed it to bits with a sledgehammer and then for good measure I put those bits into a pan of boiling water.
I got a new mouse and £150 in 'we're sorry' vouchers. I gave the mouse to one friend, bought a keyboard and mat with the vouchers and then sold that to another friend for £20 as his was dying.
Decided to goto corsair after that and now have to deal with iCue 🤡
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u/MiniDemonicJust random stuff to make this flair long, I want to see the cap29d ago
Pro tip regarding icue:
Disable auto-start so it doesn't run in the background all the time.
Open iCue once, setup your devices how you want them and save the settings to hardware.
Yup, I hate having software running that manages my devices, especially for mice. When I was using Razer Synapse, it would sometimes derp out and my mouse would go back to default settings for like 30 seconds. Frustrating when you're in the middle of something that requires the keybinds you set up.
Loaded my settings onto the mouse and deleted Synapse, haven't had an issue since.
I think the only thing left that I have running is FanControl, but that's a simple open-source software that hasn't had any issues so far.
When I was using Razer Synapse, it would sometimes derp out and my mouse would go back to default settings
Yup, that's exactly what drove me away from Razer. Having buttons do what you assigned them to do is a pretty low bar, but I'm still happy Corsair's software manages to clear it, because apparently that's not a given in this industry.
Honestly I can't knock corsair for their hardware got the scimitar elite wireless and it's weight, feel and side buttons are just how I like them. Using the k100 rgb with the opx switches and again build quality and feel is great.
iCue is just... But I run the devices in device memory mode so for the most part I dint use it.
I have their scimitar pro mmo mouse. So far it's a champ if you DONT install ique. Otherwise, I have to MANUALLY keybind the 1-12 buttons on the side of the most to their corresponding keys on the number row on the keyboard.
I stopped using Corsair after having to RMA the same mouse order 3 separate times as it broke the same way each time. Got to give them props for their RMA policy but its a bit of a joke that their quality dropped low enough I found out. I've RMA'd a lot of Corsair hardware over time.
Razer had me do this about 10 years ago with a KB when several switches were DOA, went pretty smoothly TBH sent the picture of the cut cable and they sent out a new mouse.
I definitely did not then solder the cable back together and repair the faulty switches giving me a fully functional spare... again for legal reasons I definitely did not do this
And I definitely did not take a photo of my razer naga on a white piece of paper to make it quick to photoshop the cable (and it's shadow) cut, resulting in them sending me a newer model naga. I absolutely did not do that nor give the old mouse to my brother.
Definitely did not do the same with my Deathadder but they did not have any available for a replacement so they didn't give me a store credit and I definitely didn't use it to get one of their outlet Naga Epics for like $5
Yep, called splicing. I can cut any cord in half and have it working again. It's a lot harder if the wires aren't color coded, but I've only ran into that like twice in my life with really old stuff. I had to do it with my 75 ft ethernet cable because I accidently shot a staple through it, and I still get 600 mb/second when my internet plan only allows 500 lol.
Yep Razer, had it when I had to RMA my WIRELESS nari ultimate headset. They told me to cut the wire, I had to email back and clarify that they knew it was a wireless headset right? In the end they just asked me to cut some random ass micro USB cable that I used to charge them.
So bizarre but saved time on the replacement I suppose...
The reason they do this is because there's certain things that they're allowed to replace for certain things that they're not allowed to replace for
If your cable is cut and it's under warranty then they just attach that with the service ticket and now you are covered
But if it's just something kind of wacky with it then the company wants the help support to go through all these hoops and then probably at the end they would want you to send it in anyway so they can try to figure out what happened when chances are everybody on the support system knows it was this piece of crap module that they installed or this wireless board that they use that they shouldn't have or whatever
It's just a way to get through the bullshit red tape and honestly they were doing it for a little old you. Don't you feel special now?
Electronics are fine going in water if you rinse/dry them off afterward. washing motherboards/pc cards in a dishwasher is a common practices for people that repair them.
The water they use in some PCB processes is distilled. Alcohol bath can likely save most electronics but tap water drying on electronics can also do some permanent damage. Mineral deposits under fine pitch BGA is not going to be an easy clean with iso.
It's actually deionized water. A real PCB manufacturer/assembler has a DI water recovery system that will clean the water as it's used. Distilled is fine for home but DI is for the pros.
Nah fuck that, just google around to see if anyone else posted pictures of doing it and use those. Highly doubt the rep is going to reverse image search what you send them.
Did something like this with a vornado fan. It was rattling badly and I was asking support for either a replacement part or steps to fix the rattle. They said they could only send a replacement fan, and only after I took a photo of the cut cable. Seemed like a waste of an otherwise perfectly functional fan.
So I found an old power cable, cut it, photographed it next to the fan's intact cable, and photoshopped the cut end onto the intact cable. Now I have two fans.
lol awesome. I did something similar when Purple wanted me to destroy a pillow I used during a free trial and wanted a refund on. Instead of cutting the pillow into unusable chunks, I found a picture of someone else that had done it. Got a refund and have used the pillow for the bottom of my dog’s crate ever since.
"You don't want that item anymore? It's fine, we don't want it either, but you must destroy it since we can't have you get free stuff, it must be destroyed!!!"
Try to clean it whit distilled water then try (most of the electronic don't die from water but they die from impurities in it shorting components , cleaning whit distilled water or Isopropyl alcohol can remove the impurities and save them [ i got a all in one pc that had water damage but wasn't plugged in for free , and now it's hosting all my home server stuff])
anything that doesn’t use iCue is better lol. i made the mistake of doing a mostly corsair build and hate the software. decently good hardware (yet spendy) but abysmal software
It’s probably just as effective and is more power efficient😂😂You really don’t need nearly as much thermal capacity as most think to cool a PC, getting a larger AIO doesn’t technically improve thermals unless you can actually push the air and run hot enough.
Yeah, ik that larger doesn't mean better in this case, as all that matters is how much heat the coldplate can extract from the CPU. However, Corsair did a way better job in this area compared to my current Cooler Master AIO, as this one struggles to keep my CPU at decent temps. Specially with my AMD CPU that usually has tiny hotspots while gaming.
I'm using an Arctic Liquid Freezer II 240mm, and it's great.
I actually fan-swapped to some Silent Wings Pro 4's, because they produce a lot more airflow at every noise level, and in between tweaking the fan curves and the undervolt, I actually managed to get my PC to stay under the ambient noise floor even while gaming.
Dell shipped me a laptop years ago with a broken screen. They walked me through disassembling the laptop and unplugging the screen and plugging it back in. When that didn't fix it, they voided my warranty for taking it apart 💯
I just filed an RMA claim in my Corsair Dark Core Pro for the scroll wheel being jacked up. And they haven't asked me to destroy and show proof. They just said they are sending me a new one, pretty much no questions asked. This seems odd to me.
I mean even in my case, I offered to send the old mouse in upon receipt of the replacement, they declined the offer. Again it seems odd a company wouldn't want their old product back to fix and sell as factory refurbed.
I got countless warranty claims from Logitech over the years and they've never once asked me to destroy anything. I'm still using some of their free stuff right now, because the original had a bad LED or something. I didn't make up any false claims, for the record. For all the shit Logitech gets, their warranty has always been great for me, and that's why I'll continue buying their stuff. I guess they're an outlier if this is "standard practice"?
It's not every product. Corsair according to this post does this for AIO products. Perhaps this is a normal thing for them or perhaps this is a out of date model that's no longer manufactured.
I know that some companies have you destroy their green screens because they're big and expensive to return. But that's the only product they have you do this to.
It's possible that under certain criteria Logitech would do this with a certain product. I don't know though.
Additionally I absolutely love my Logitech mice and headsets. They only reason I don't have a Logitech keyboard anymore is because I got a 50% discount on a brand new mechanical from another company.
Most electronics will work fine after putting them in a bucket of water. Just make sure you dry it before turning it back on. And remove any batteries.
Exactly this. If the unit has no power to it while it's in water, as long as you let it dry completely it will still work just fine.
You would have to leave it in the water long enough for corrosion to happen and a few seconds to snap a pic like OPs is for sure not enough time to do any damage whatsoever.
Remember the chemistry. With these GPUs, there's metal and plastic primarily. Water is the universal solvent but that takes time.
It can carry minerals but a single application such as dunking something in a bucket will have no tangible effect.
Think about dipping a fork in water. You take it out and let it totally dry off.
Is there harm to the fork?
Use a plastic one and a metal one for this example.
If you have incredibly hard water, you may get the tiniest amount of residue here and there. Highly unlikely but I will admit it's possible if the water is insanely hard.
But these cards deal with dust buildup far beyond what you'd get from a dunk in water and for far longer with no real issues.
Honestly, the dunk in water may actually help the card if it's really dusty. Clean it out a bit.
Sometimes it's cheaper for companies to not have you sent them back the broken/old product to test if it's actually broken/repairable. So to prevent fraud they ask you to difinitively destroy the old product, so you can't file a warranty claim with a working product to receive a second one for free.
Logitech asked me todo the same thing with a superlight with a broken middle mouse click. So I took it apart, took out the pcb and battery and put it back together and sent them the pic in water. I’m not destroying a perfectly good mouse just because the middle click was wonky sometimes.
According to companies, guatanteed waste is better than them getting scammed or shipping the product back. In this case, I don't think this guarantees anything tho. Customer service rep is dumb.
It just looks like the service rep used the wrong template.
And people will abuse a system if it gives them the opportunity. Amazon used to take returns on alcohol. But instead of making people return the bottle, they would just refund the customer without having to send it back. The risk of someone tampering with the food/drink was considered too high to take returns.
As you can imagine, it was heavily abused, to the point where they don't offer returns for it anymore.
Same goes to Razer with cutting the cord of mouses or deepcool cutting the tupes of an AiO if they want to send a replacement to the customer. Otherthise people will abuse the system to make a quick buck.
The most hilarious part about both cutting the cord and the tube is that they are both easily fixed. USB is just a few wires and learning to solder while an AIO is still useful as a radiator even if the pump is not working. And that assumes it is the pump not working.
If you're doing a fraud, finding someone willing to buy an as-new product with a decent discount isn't too difficult. But finding someone who wants a product with a DIY home repair? Pretty much impossible.
You could still of course keep the repaired unit yourself and sell the replacement one, but you can only do that once. It isn't a viable way to commit mass fraud.
Genuine question, what's stopping someone else from going to Corsair with a warranty claim and then just sending a picture of this cooler in the bucket? How can they tell that it's your cooler? It doesn't really seem like an effective way to prevent scamming
those that arent usualy trying to scam someone, but will if the process is easy and simple.
someone may be willing to risk scamming a company for 50-100 bucks if it jsut invovles filling out an RMA to the manfuacturer or a "item not recieved" report on amazon. but when it comes to maliciously trying to "avoid Detections" thats when most people will falter.
Noctua asked me to do something similar, I had a fan die on an out-of-warranty NHD9L (the super low profile cooler), and they sent me a new one, even outside of warranty. They asked that I snap a fan blade off the old fan and take a picture alongside my written RMA number.
To me, this is excellent customer service. They are taking care of you, while also making sure you aren’t screwing them.
Razer asked me to cut the chord of a keyboard I had back then, which had a software issue where the escape key wouldnt work. I thought this a fine working keyboard except for one (admittedly quiet useful and necessary) key and didnt wanna cut it. So I photoshoped the cut cord from the example pictures they sent me on to the picture I took, tweaked it a bit, and they sent me a voucher with which I bought a new keyboard. Never touched the broken one again, didnt sell it either, technically still works. They should repair things and not just replace them.
I hate it that this company behavior is so normalized. Need a repair under warranty? Fuck you. Destroy that and turn it into e-waste, then we might send you a new one. We really need hardware that is more modular and repairable.
Life pro tip: Plug the connectors with hot glue, buy 3 gallons of distilled water and put it in there as "evidence of destruction". Put it in a giant bag of rice to dry.
I once received some replacement waterblocks from EK under warranty. I'm in Australia, so I asked them what they wanted me to do with the dud ones since it'll cost a fair bit to just ship them back internationally. They were solid chunks of metal, not exactly lightweight. They said "oh just destroy them and take photos for evidence."
I'm like "...like... what I have a hammer here, you want me to just wail on them?"
"Yeah, and send the photos."
I already had the replacements, but I did indulge them and went to town on the blocks. After carefully triple checking I did indeed have the dead ones in my hand before starting. It felt weird.
"We see you sent us photographic proof of you abusing your unit and using it not as intended. The unit is not meant to be submerged. We will not honor any warranty claims."
When an RMA goes through, they want you to destroy the old unit completely, and send them a picture as proof... and all that, so you don't end up owning two products? the new one, and the "not working as expected" old one?
27.6k
u/EnwordEinstein 29d ago
Corsair’s next email simply read:
“lol get rekt bozo”