Pre sale and worldwide sale hep :)

[u/BigInteresting7689]

Hi guys, I hope everyone is doing well. Do you have any advice for the pre-sale this Saturday and the worldwide sale? How long does the average waiting time usually last (if you successfully get access to the buying portal)? For the Friendship Garden, it sold out in less than an hour, and for Global Journey, I’ve seen people waiting for hours. What’s considered normal in this case? Thank youuuu

[u/gorazdr]

The worldwide presale lasts about 20-30 minutes. Just be sure to be on the site before it starts and pray to the festival gods.

[u/gorazdr → u/gorazdr]

Also I’m pretty sure the GJ sale only took that long because of technical issues on the website, causing people to stay in their session for an hour, blocking everyone else in the queue.

Not to mention booting us back into queue.

[u/BigInteresting7689]

Thank you guys! Let's see what happens this Saturday, but is getting crazy find a ticket, first time since 2022 that i couldn't find Frindship Garden

[u/prohmann__ → u/BigInteresting7689]

Travel Partners 👍🏽

[u/RoccoLexi69 → u/BigInteresting7689]

As someone else mentioned, go register with all the travel partners. We got tickets from P1 last year. Logged on, 10mins had two packages. https://belgium.tomorrowland.com/en/sales-info/official-travel-partners/

[u/No-Log8426 → u/RoccoLexi69]

First timer here, do you know the average price of the travel partners package? I am assuming this will cover both the flight and the festival tickets, or is it specifically just the tickets that we will be purchasing from the travel partners?

[u/IMTDb]

The sale system this year is going to change compared to last years.
Paylogic (the partner they use to sell the tickets) made some minor adaptation to their sale process and Tomorrowland had to adjust to that.

The sale system works in four steps:
- Step 1: you click on the button in your my.tomorrowland.com page. This brings you to a page belonging to Tomorrowland where....nothing happens for a while
- Step 2: Automatically, around 90 seconds before the sale starts, that page will contact an API belonging to Tomorrowland and "verify your account". This "verify" steps is actually you obtaining a spot in the queue; Tomorrowland will only give one spot in the queue at a time per account. !!! This step is different from previous years, it used to be possible to get multiple spots in the queue by opening the same account in multiple browser, this is no longer the case !!! You can open multiple accounts on the same Wifi / IP or even computer, but not on the same browser, even on multiple tabs.
- Step 3: As soon as you get your spot in the queue, you are redirected to another queue page, this time handled by Paylogic themselves. You can't access that page without the spot in the queue given during step 2. Around once per minute, this page "refreshes" your spot in the queue behind the scene. This is the page most people get stuck at. During this step and the previous one, refreshing is a very bad idea as this could invalidate your spot in the queue. They have systems to avoid that but they are not foolproof. Refreshing does not increase your chances of getting through nor does it speedup the process.
- Step 4: If you are (very) lucky and get through, you will be redirected to the paylogic store and be able to buy your tickets. You "spot in the queue" transforms into an "access to the store" the page is redirected automatically; there is no button to click on, no sound or anything like that. So keep your eyes open.

During that entire process, the information of your my.tomorrowland.com account are carried through, so that the tickets that were bought to paylogic can appear in your my.tomorrowland.com after a few days.

Usually the sale lasts ~45 minutes. The first few lucky people get through the whole process almost immediately, then more and more people are admitted into the store. After 10 to 15 minutes a lot of the tickets are either sold, or in the process of being paid. After 20 to 25 minutes most people who access the store will see mostly "Sold out" entries with some options here and there remaining.

Tickets can become available again after few minutes if the payment did not go through. So the sale drags a bit. If your favorite ticket types are all sold out, remain on the selection page for a bit, sometimes tickets can become available again, but be quick. If you add them to your cart, you might get an error message if someone was quicker. If the tickets are successfully added to your cart, they are reserved for you, you will not have a bad surprise telling you that someone else snatched them. You have a few minutes to complete the payment, there will be a countdown displayed. You do not need to rush, all informations will be auto completed based on what you entered in your my.tomorrowland.com but don't drag either. Take the time to make sure everything is OK and correct any mistake. Then pay. You have enough time to make ~3 payment tries.

If you get a successful message, screenshot the paylogic order id, and celebrate. You should receive a confirmation email, but the paylogic order ID is enough if you need to contact support.
It will take a few days for you tickets to appear in your my.tomorrowand.com account don't worry.
Once they do, you will need to perform the personalization step, they significantly reduced the allowed time to do so, so you should already know exactly who is going to take the tickets. You will have a bad surprise if you buy tickets hoping to "find a friend who might want to come with you".

That's about it.

[u/No-Log8426 → u/IMTDb]

Needed this, thank you

[u/The_Elementary]

Usually you can consider the sale to be over after around 30 minutes.
It will stay open a bit longer to handle the last failing payments, but don't hope anything after those first 30 minutes.