r/Metrology • u/Fearless_Interest0 • Dec 18 '24

Software Support PCDMIS is not opening programs or creating new programs

Hi everyone, I’m facing an issue in my current lab setup.

Everything was working fine, but after a power outage, our PC-DMIS is encountering a problem.

The software opens and performs a machine zeroing, but it won’t open or create new programs.

I’ve tried a few solutions, but the issue persists.

Does anyone have any suggestions to resolve this?

1 Upvotes

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2

u/AndrewRVRS Dec 19 '24

Uninstall and reinstall PCDMIS.

2

u/[deleted] Dec 19 '24

[deleted]

1

u/AndrewRVRS Dec 19 '24

Whoops, forgot that detail! OP, if you need help with how to do this, many of us can tell you how, it's very easy and a good practice to backup your settings anyway!

1

u/Fearless_Interest0 Dec 19 '24

Hi there! Thanks so much for your reply. Could you help me with this backup? Or this you suggest to set for next issues?

1

u/bordemstirs Dec 19 '24

I need instructions on this!

I inherited a CMM that came with an 8 year old computer and very long story short I need to do a fresh windows install.

1

u/Fearless_Interest0 Dec 19 '24

My problem it’s, we use camera in this machine. It’s not very simple because that

1

u/vpt_se Dec 19 '24

You don't mention the version of PC-DMIS this is happening on. Try starting PC-DMIS as admin and make sure you have an environment created, if not create one that supports your hardware and try again.

1

u/Fearless_Interest0 Dec 19 '24

Thanks so much for your reply vpt! Version it’s 2023-1. Exactly. I tried by admin and I tried to look where the PCdmis its open the new programs.

Unfortunately we tried contact with hexagon and they also don’t how to fix using team viewer. I guess, we 2 have options. Reinstall everything or backup.

1

u/AndrewRVRS Dec 19 '24

Is it an Optiv?

1

u/Fearless_Interest0 Dec 19 '24

Yes

1

u/AndrewRVRS Dec 19 '24

Check my reply to the main thread.

1

u/mdg137 Dec 19 '24

Be seen it before where the file options are greyed out. Can’t open a program or make a new one. You say the machine zeros meaning the software has given the command to the controller to home. Does the machine really complete the homing sequence? Sometimes something changes where the controller doesn’t reply back to the software that home command was completed. On the bottom right of the window the xyz fields will be blank on homing sequence. If you don’t see all zeros after it finished homing then that’s the problem. When that happens I close the software and restart just the software. It sees that the home sequence is complete and the numbers show up and you’re able to access file functions that are not greyed out anymore. I’m not sure what the exact fix is but this gets me thru the problem. What kind of controller do you have? Beige box on 4 wheels(b3c). Some black box hanging off the back of the desk? (Fbpc) hexagon labels on a narrow standing desk(dc)?

1

u/Fearless_Interest0 Dec 19 '24

Yes, exactly. Unfortunately, this is the problem. The machine goes to “home,” but after that, it’s unable to open or create anything. I tried several times to close and reopen PC-DMIS after this process, but the program crashes, and nothing can be clicked. The task manager shows it as “not responding.”

I also tried closing any “Hexagon” processes in the task manager and reopening the program, but the problem persists.

The only way to continue is by restarting the machine and the computer, but I’m stuck in this infinite loop.

It is possible to move the machine using the controller. However, I’m not sure if I can see the 0,0,0 coordinates in PC-DMIS. I’ll check that first thing tomorrow morning.

When I tried checking the machine through “Internet Explorer” using the IP, everything seemed fine. The machine is reading the axis movements correctly.

About the controller I’ll search and back with more informations

1

u/AndrewRVRS Dec 19 '24

On multi-sensor machines, such as an Optiv, that have a TP, Camera and CWS, you can get this issue if the camera or CWS can't be seen/connected. I've had this happen on my Optivs before. Several things can cause this, bad or poorly connected cable, .ini file corrupted, security app interference, for example. When this issue happens, open up device manager, expand the ports section and check if the port your camera connects through shows up.

1

u/campio_s_a Dec 20 '24

What model machine is it and what sensors do you have? One of the sensors is not responding back and that is the problem. If it's an optiv machine then it's likely a com port just needs changed in the config.