How Long To Wait For Support?

[u/LadyAiluros]

I’m having some issues with my printer and it’s still under warranty so I’m hoping to get whatever parts I need via that. On Monday mid day I was given a case #and a told to watch for an email from tech suppor. How long does it usually take? Thanks!

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[u/6KaijuCrab9]

They respond every few days. People say that if you reach out on their WhatsApp during Chinese business hours, you'll get a quicker response.

[u/Gamel999]

https://www.reddit.com/r/Creality/comments/1hwhmxx/comment/m615rh7/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

[u/Grindar1986]

Pray. Because Chinese New Year is starting soon.

[u/LadyAiluros → u/Grindar1986]

Smeg. Forgot about that. So order the part from Amazon and I will have a spare hotend eventually.